This Privacy Policy outlines how JOHRI CROWN, including its affiliates (collectively referred to as “JOHRI CROWN”, “we”, “our”, or “us”), collects, uses, shares, secures, or otherwise processes your personal data through our website https://johricrown.com (hereinafter referred to as the “Platform”). Please be advised that certain sections of the Platform may be accessible without requiring you to register. JOHRI CROWN provides its products/services exclusively within India, and as such, your personal data will primarily be stored and processed in India. By accessing this Platform, providing your information, or availing any products or services offered, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and any applicable product/service terms and conditions, and consent to be governed by the laws of India, including but not limited to those applicable to data protection and privacy. If you disagree with any of these terms, please refrain from using the Platform.

Collection of Information

We collect your personal data when you use our Platform, engage with our services, or interact with us in the course of our relationship. This data may include, but is not limited to, personal information such as your name, date of birth, address, phone number, email address, and any other identity or address proof provided by you. With your consent, we may also collect sensitive personal data such as payment information (bank account details, credit/debit card information), and biometric data (facial features, physiological data) to enable certain Platform features. You have the option not to provide this information by choosing not to use specific services or features on the Platform. We may track your activities, preferences, and interactions on the Platform, which may be aggregated and analyzed for various purposes. We may also collect transaction data related to your use of the Platform and third-party platforms. When third-party business partners collect your personal data, their privacy policies will govern such data collection, and we encourage you to review them before sharing your information. JOHRI CROWN disclaims any responsibility for the privacy practices or content of third-party business partners.

Usage of Personal Data

We use your personal data to provide and enhance the services you request. If we use your personal data for marketing purposes, we will give you the option to opt-out of such communications. Personal data may be used to assist sellers and business partners in fulfilling orders, improving customer experiences, resolving disputes, troubleshooting problems, informing you about offers and updates, customizing your experience, detecting fraud or criminal activities, and conducting market research or surveys. You understand that failure to provide necessary permissions may affect your access to certain products and services.

Sharing of Personal Data

We may share your personal data within our group entities, affiliates, and corporate entities to provide you with access to services and products. These entities may use your data for marketing purposes unless you choose to opt-out. We may also disclose your personal data to third parties such as sellers, business partners, logistics providers, payment service providers, and other third-party service partners as necessary to provide services and comply with legal obligations. We may disclose personal data to government agencies or law enforcement if required by law or in good faith to respond to subpoenas, court orders, or other legal processes. We may also disclose data to enforce our Terms of Use or Privacy Policy, protect rights, respond to claims of third-party rights violations, or ensure the safety of our users and the public.

Security of Personal Data

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is completely secure. By using the Platform, you acknowledge and accept the inherent risks involved in transmitting data over the internet, and you are responsible for safeguarding your login credentials and account information.

Data Retention and Deletion

You have the right to delete your account via your profile settings on the Platform. Deleting your account will result in the loss of all associated data. We may retain your data for legitimate purposes, such as preventing fraud or complying with legal obligations. We may also retain anonymized data for analytical or research purposes.

Your Rights

You may access, correct, and update your personal data through the functionalities available on the Platform.

Consent

By using the Platform and providing your information, you consent to the collection, use, storage, disclosure, and processing of your personal data in accordance with this Privacy Policy. If you provide personal data concerning others, you represent that you have the necessary authority to do so. You consent to be contacted by JOHRI CROWN, including its affiliates and partners, through SMS, email, calls, or messaging apps for the purposes outlined in this Privacy Policy. You may withdraw your consent by contacting our Grievance Officer, with the subject line “Withdrawal of Consent for Processing Personal Data”. Please note that withdrawal of consent will not affect prior actions taken based on your consent, and may limit the services we can provide to you.

Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in our information practices. Significant changes will be communicated to you as required by applicable laws. Please review the Privacy Policy periodically to stay informed about how we are protecting your data.