Shipping:

Shipping Time: Orders are typically processed and delivered within 48 hours. Please note that personalized items will require additional processing time. If your order includes both personalized and non-personalized items, the order will be split, with the non-personalized items being delivered first.

Shipping Charges: Free shipping is available on all orders over Rs. 999. Please be aware that free shipping does not apply to international orders and returns.

Tracking: Once your order is shipped, you will receive tracking information via WhatsApp, email, and SMS.

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 5-6 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms.

If you are purchasing personalized or gold jewelry along with other items, your order may be delivered in separate packages.

Returns:

Return Policy: JOHRI CROWN offers a 30-day return policy for all unused and unworn items, with no questions asked. However, personalized jewelry, perfumes, candles, coins, utensils, and God idols are excluded from the 30-day return policy, except in cases of defective or spurious products. JOHRI CROWN reserves the right to process refunds after inspecting the returned items. For purchases made from sources other than the JOHRI CROWN website, app, or exclusive stores, the return policies of the respective source will apply. Shipping charges (if any) paid at the time of order placement are non-refundable in case of returns.

In the event of missing items in return orders, such as when the customer claims to have returned multiple products, but the pickup does not include all the items, JOHRI CROWN reserves the right to deduct an amount up to the full MRP of the missing product from the refund. This also applies to promotional products, including but not limited to free gifts and silver coins.

Refund Policy: Once the returned product is received at our warehouse, JOHRI CROWN will initiate the refund process, In case any refund initiated by johri crown, it will take 7 days for the refund to be credited to you.

Replacement & Exchange: Customers may request a replacement or exchange of their order under the same conditions as those applied to returns, Once the replacement is accepted, it will take 7-15 days for the process to be completed and the new item to be delivered.  The replacement will only be shipped after the initial return has been processed (for gold items, once the return has been picked up or delivered).

Return Process:

To initiate a return, you can request it through our website or app. Alternatively, you may contact our Customer Support team, who will assist you throughout the process. After booking the return request, please be available for reverse pick-up, and ensure you answer calls from the delivery partner. If you are unavailable or unable to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up, and the return process will need to be re-initiated, which may increase the overall timeline.

We offer Return / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.

Additionally, while most pin codes are serviced for both forward and reverse delivery, certain pin codes may only be serviced for forward delivery. In such cases, you may be asked to return the product via an alternate courier service, such as India Post, and JOHRI CROWN will reimburse reasonable shipping costs up to Rs. 70. If shipping costs exceed Rs. 70, the excess charges (including return shipping, duties, taxes, fees, etc.) will be deducted from your refund. In the case of non-serviceable pin codes, the customer will be responsible for returning the jewelry to our warehouse and will receive Rs. 70 toward shipping charges with their refund.

If you receive an empty parcel or a missing product, please contact our Customer Support team within 24 hours of delivery. A 360-degree unpacking video of the parcel will be required for further processing of your request. Insufficient evidence or visible signs of tampering may result in the claim not being honored. JOHRI CROWN reserves the right to make the final decision on such matters.